Working Towards
Customer Satisfaction in Retail Sector
TRAINING OBJECTIVES
By the end of the workshop, participants should be able to :
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Develop a proper customer service mindset;
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Strengthen their communication and customer service skills; and
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Market their company’s products and services effectively.
TRAINING CONTENTS
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Customer satisfaction & essential experience statistics.
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Psychological needs of customers that potentially shape customer behaviour.
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Effective communication skills (in Empathetic Listening & Response).
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Marketing techniques from the customer perspective.
TRAINING APPROACH
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Highly interactive
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Experiential learning
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Diverse training methods
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Both theoretical & practical
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Full participation of trainees
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Learning by self-reflection
TARGET PARTICIPANTS
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All frontline staff who are required to handle customers in their daily work
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Optimal size of class: 20-25 persons
CONTACT US
Please direct your enquiries to us via the following contact numbers or email:
Tel: (852) 2781 3536
Mobile: (852) 5546 9491
Fax: (852) 2781 3773